FAQ

Frequently asked questions

Answers to what print shops ask most — the platform, the pricing and the tech. If your question is missing, you're always welcome to write.

The platform

What is Connect2Print in short?
One system for the whole print shop: webshop, file checking and prepress, production management, shipping, quotes, invoicing and bookkeeping. No more moving data between five different systems.
Do we have to use all the modules from day one?
No. Many start with webshop, orders and invoicing — and switch on production, stock and marketing when it makes sense. The modules share the same data, so there's nothing to integrate later.
Can we bring our existing data along?
Yes. Customers, products and order history can be imported — the platform's own flagship brought tens of thousands of historical orders over from its old system.
Does it work for both B2B and B2C?
Yes. The webshop handles card payments and MobilePay for consumers, and invoice purchasing with credit limits, B2B sender profiles and EAN/e-invoicing for business and the public sector.

Pricing and getting started

What does it cost?
The subscription depends on modules and volume — so we give a concrete offer after a demo instead of a price list. See the plans on the pricing page.
How long does it take to get started?
You can create a shop and look around right away. A real setup with your own products, prices and domain depends on your catalog — we help with the setup as part of onboarding.
Do you help set up products and prices?
Yes. Onboarding and setup help are included in every plan — including CSV import of price lists and margin configuration.
Can we try the system before deciding?
Yes. Book a demo where we walk through your workflow in the system — you'll see the platform with your own jobs as the starting point before deciding anything.

Tech and security

Where does our data live?
Each shop runs isolated with its own data, users and access. Sensitive keys and tokens are encrypted at rest, and all traffic runs over SSL.
How are payments handled?
Through Stripe Connect on your own Stripe account. Payouts go directly to you, and card data never touches the platform's servers.
Does the platform have an API?
Yes — REST API v1 with webhooks, API keys, rate limits and OpenAPI documentation. See the developer portal.
Which machines can the platform talk to?
Fiery-driven digital presses (e.g. Xerox Iridesse and Canon imagePRESS), Agfa Asanti for large format via JDF/JMF, and Zünd cutting tables. The integration list keeps growing — ask us about your equipment.

Didn't find your answer?

Write to us — we're happy to answer both trade and technical questions.

Contact

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See how Connect2Print fits your workflow — book a demo, or set up your shop today.

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