Frequently asked questions

Connect2Print is an all-in-one cloud platform for professional print shops and print resellers. The platform brings together webshop, order management, production control, invoicing and much more in one system.

Connect2Print is designed for print shops, print resellers and graphic companies who want to digitize their business. Whether you have one or many customers, the platform can be adapted to your needs.

No, Connect2Print is 100% cloud-based. You just log in via your browser - no installation, no servers to maintain, no updates to run manually.

Yes! You can start with a free 14-day trial without entering payment information. After that, you can continue on our free tier or upgrade to a paid plan.

We have several pricing plans to suit different needs. The Starter plan is free and includes basic features. Professional and Enterprise plans provide access to more features and support. See our pricing page for details.

No, there is no commitment period. You can cancel your subscription at any time, and you have access until the end of the paid period.

We accept payment via Stripe, which supports most credit cards (Visa, Mastercard, American Express) as well as local payment methods.

Yes, you automatically receive an invoice each month/year depending on your payment plan. All invoices are available in your account under settings.

Multi-tenant means you can create separate webshops for different customer groups from one central platform. Each shop can have its own design, products and prices, but you manage everything from one place.

Yes, Connect2Print integrates with e-conomic and Dinero. Invoices can be automatically sent to your accounting software, and customer data is synchronized.

Yes, via Stripe Connect your customers can pay directly in the webshop. You receive the payment directly to your own Stripe account.

Yes, Connect2Print has a complete production module with job queues, machine management, time tracking and production planning. You can see the status of all jobs in real-time.

Yes, you can keep track of your paper and media stock with automatic alerts when stock is low. Inventory movements are automatically logged during production.

Yes, we have a complete REST API that provides access to all parts of the system: orders, customers, products, production, invoices and much more. The API is documented with OpenAPI/Swagger.

Yes, via our REST API and webhooks you can integrate Connect2Print with almost any other system. We also have ready-made integrations for e-conomic, Dinero and Flyeralarm.

Yes, you can set up webhooks that send notifications to your system when certain events occur, e.g. when an order is received or a production is finished.

Absolutely! Many use our API to build custom frontend solutions while Connect2Print handles backend, orders and production.

You can contact our support via email or chat. Professional and Enterprise customers also have access to priority support and phone support.

Yes, we have extensive documentation with guides, videos and API documentation. You can find it all in our Help Center.

Yes, all new customers get help getting started. Enterprise customers get dedicated onboarding with personal support and data migration.

We guarantee 99.9% uptime. The system runs on professional cloud infrastructure with automatic backup and failover.

Security is a top priority. All traffic is encrypted with SSL/TLS, and data is stored in secure data centers in the EU. We follow GDPR and have strict access controls.

All data is stored in EU-based data centers. We use professional cloud providers with ISO 27001 certification.

Yes, you can export all your data at any time. We offer export in standard formats such as CSV and JSON.

Yes, Connect2Print is fully GDPR compliant. We have a data processing agreement ready, and you have full control over personal data.