The SupportCaptain helpdesk is fully integrated into the platform and sold through Connect2Print — combined with Microsoft 365 sync, customer matching and AI reply suggestions, so email never lives in private inboxes again.
The quote sits in one employee's Outlook, the complaint in another's, and nobody knows whether anyone replied. When email lives outside the system, the customer dialogue is invisible to the rest of the team — and to the order. The inbox should be shared and connected to the orders.
SupportCaptain is built into the admin as the shared "Mail" module. It is sold through Connect2Print, so there is no separate system to buy, install or log into — you simply connect your mailboxes.
Connect your Microsoft 365 mailboxes via OAuth and let the platform pull in emails, thread them and match them to customers — so the whole history sits on the customer card.
AI suggests replies in the tone you choose — you edit and send. And all system emails (order confirmations, quotes, track & trace) go out under your own sender name via the email provider you prefer.
Integrations
See how Connect2Print fits your workflow — book a demo, or set up your shop today.